Frequently Asked Questions
Everything you need to know about our premium blends and services.
How should I store my loose leaf tea to keep it fresh?
To maintain optimal freshness, store your tea in a cool, dark place away from light, moisture, and strong odors. Our airtight tins are designed specifically for this purpose.
Do you offer international shipping?
Yes, we ship our fine teas to many countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
Are your tea sachets biodegradable?
Most of our sachets are made from a plant-based material that is compostable. We are committed to sustainability and are continuously working to improve our packaging.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
What is your return policy for food products?
Due to the nature of our products, we cannot accept returns on tea. However, if there is an issue with your order or a quality concern, please contact our customer service team within 30 days.
Does Harney & Sons offer a rewards program?
Yes, our Harney Rewards program allows you to earn points on every purchase, which can be redeemed for discounts on future tea orders.